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Customer Service Reviews Have praise or a gripe with the customer service for a beauty product website? Let us know! [Please take care how you post about negative experiences]

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  #1  
Old 03-17-2011, 07:05 PM
DianaD DianaD is offline
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Join Date: Mar 2010
Posts: 151
Default Whoa. Just whoa.

I wasn't initially sure where to post this and I have heard of some PS suing people for negative online reviews, but I consulted with her and she seemed really nice...but you just never know. Luckily I know another surgeon in the area who is very qualified that I had previous surgery with that I'm going to consult with, too, but damn. A patient died under here care and it seems that she built up an aggressive online presence that does not necesarily reflect reality.

http://www.sfweekly.com/2010-09-15/n...oring-the-web/


In the case of Rajagopal, suspicions have been raised about a marketing professional hired to augment the surgery center's business by increasing its online presence. The marketing woman did a fantastic job of getting Rajagopal to the top of the Google rankings, but in doing so, she left behind a trail of evidence suggesting falsified patient reviews. According to a video Rajagopal made praising the marketing work, the woman's efforts may have steered numerous hopeful patients to Rajagopal's website and then into her office.

Some of Rajagopal's patients disagree about her purported capabilities, as does the Medical Board of California. Documents obtained from the board and San Francisco Superior Court show that some patients — who have not posted their stories in the comments sections — have been hurt by Rajagopal. In one instance, a 35-year-old woman who was undergoing a fairly routine plastic surgery didn't get the chance to tell anyone about the quality of the doctor's care. Due to what the medical board has called Rajagopal's "gross negligence," the woman sustained a serious brain injury. She slipped into a coma, and never woke up.

According to medical board documents, the first mistake Rajagopal made was to "advise the patient to eat on the morning of surgery, complicating her risks of nausea/vomiting, and respiratory arrest." This is important during a surgery where the patient is given narcotics to alleviate pain.


Numerous drugs were used in Aminy's procedure, including lidocaine. The drug is described in the medical board documents as "a known cardiotoxin." The documents also indicate that Rajagopal mixed four times too much lidocaine into a solution that was one-third of the usual volume, and she mixed that solution in a basin rather than the standard bag.

After Rajagopal injected the concentrated solution into the patient's stomach, Aminy got sick. "I feel like throwing up," she told the doctor. Rajagopal put ice packs on Aminy's face and neck as the patient dry heaved. No nurse or anesthesiologist was present, and nobody was monitoring Aminy's vital signs. "This failure prevented early detection of an adverse effect of the narcotics," the medical board documents reported.

When Aminy stopped talking and slipped into unconsciousness, Rajagopal requested a nurse. Then she told someone to call 911. When Aminy's vitals were finally recorded again, it became clear that her blood pressure had dropped and she wasn't getting enough oxygen.

When the paramedics arrived, Aminy's heart was slowing down. They used the defibrillator, but by the time she arrived at the hospital, she was comatose. The medical board documents say she sustained a severe anoxic brain injury, and would spend the rest of her life unconscious with a feeding tube.


Part II of the story:

http://www.sfweekly.com/2011-03-16/n...shley-harrell/

Last edited by DianaD; 03-17-2011 at 07:17 PM.
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  #2  
Old 03-18-2011, 09:36 PM
Marianne Marianne is offline
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Location: SoCal
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Default Speechless

I had heard her name before but was not privy to the false marketing, or any marketing for that matter. I had not heard her name on the actual forums (or prior YTF forums).

I have, however, dealt with "plants" involving other doctors. Which I cannot stand. I have had to deal with multiple postings by the same users for both negative and positive reviews in the past, but not since I have required registration and close monitoring of the users on the new forums.

It is horrible what happened to that patient. Lidocaine toxicity is so avoidable unless the patient has a disorder which prohibits them from metabolizing it. There are protocols in place for a reason.

I went to the MD rating website and saw a doctor I go to on there and was surprised about the claims of having to sign a "gag order". I have never been asked to sign such a thing. I have been asked by doctors to sign an arbitration agreement though. But then again so has my attorney and past financial advisors.

I have gotten ill from lidocaine and epinephrine injections by a dentist. I was getting some work done and he injected me like SEVEN times in a matter of minutes. I experienced heart palpitations from the epinephrine and because nauseated within minutes. I made it out okay but I felt sick for a few hours afterwards. What is crazy is that we found out several months later when I called for a cleaning, he had OD'ed on heroin. Seriously. That was maaaany years ago but I remember thinking what if he had been high while working on me??

Again, that is so awful what happened to Aminy.
I would love to see the report. Is it on the CA medical website?
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  #3  
Old 03-19-2011, 02:04 PM
DianaD DianaD is offline
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Join Date: Mar 2010
Posts: 151
Default What worries me

...is that I wrote a glowing reccomendation here after having a consult with her. She IS charming, has a lovely office, is very organized about addressing your concerns and will give you a price quote right there...also available on her web page.

I need to find that post and attach that article to it.

Also-maybe I should retitle this thread to medical malpractice so people will have a better idea of the content?

Last edited by DianaD; 03-19-2011 at 02:09 PM.
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  #4  
Old 03-20-2011, 08:50 PM
Marianne Marianne is offline
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Default Different subject, but check your email!!

I am excited, lol.
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  #5  
Old 03-22-2011, 03:18 PM
DianaD DianaD is offline
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Join Date: Mar 2010
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Default

Received, replied, and received again!

Is there are search function where I can look up my posts and find the one w/ the name of that doctor? I don't want to be recommending her at all given what's come out w/ the SFweekly article.
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  #6  
Old 03-22-2011, 04:35 PM
Marianne Marianne is offline
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Join Date: Jul 2009
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Default Want me to remove it?

I will see if there are any. Search function is third link over from right at top.
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